WHITEHOUSE – For the first time in more than a decade, Whitehouse has its own pharmacy.
On Monday, July 6, Promed Pharmacy opened at 6729 Providence St.
“We heard that people missed the family pharmacy atmosphere and services, where you’re not just a number,” said Promed Manager Chad Elassadi. “This is a great opportunity to serve this awesome community with their pharmaceutical needs.”
Mayor Richard Bingham said that he, village council and the administrative team are pleased to welcome Promed to town, especially since residents have voiced that need in annual surveys.
“After the closing of Rite Aid in Waterville, many residents expressed the need for additional local pharmacy options – and we have been working hard to make that request a reality,” said Bingham. “Promed’s arrival provides greater convenience and access to essential services for our community, and we’re excited to have them serving our citizens.”

When Chad learned of the opportunity to bring a pharmacy to a community without one, he didn’t have to look far for help, as his wife, Tas Elassadi, is a licensed pharmacist.
“I have working experience in retail management, and I know what a high level of service the customer deserves. She has retail pharmacy experience and knowledge. So we thought we would be a perfect fit for the Whitehouse community,” he said.
Tas brings over a decade of experience in retail pharmacies, including Rite Aid and Walgreens, and previously worked as a technician and intern while earning a degree in pharmacy administration and doctorate of pharmacy from the University of Toledo.
“Since I can remember in my younger days, I worked in jobs that focused on helping people and creating the best customer experience. As I continued to grow older, my passion for science grew as well. I thought I would combine my passion for helping people with my passion for science, as a pharmacist,” she said.
Through her prior experience, Tas found that often – especially in chain drug stores and grocery store pharmacies – the pharmacists are too busy to help customers on a one-on-one basis. The technicians try to help, but that often means waiting until the pharmacist has a break, so customers don’t always get their questions answered in a timely manner.
As the second line after the doctor, a pharmacist can answer questions about drug interactions or symptoms, prevent doubling up on medications, and offer alternatives for the doctor to consider that might be a better fit. One patient she found was taking two different doses of the same medication with prescriptions from a family doctor and a heart specialist.
“We’re double- and triple-checking. We’re asking about patient allergies, what they are taking and whether their list is up-to-date. We don’t hesitate to talk to the doctor to make sure we have everything correct,” she added.
Promed takes its motto of “Prescriptions Made Personal” to heart, Chad said.
“You’re not just a number. We want to know you by your first name,” he said. “We understand what makes a patient dissatisfied with a pharmacy: long lines or waiting two days for an answer to a question that might be urgent. We treat you the way you want to be treated. We want to go the extra mile.”
That extra mile means alerting customers of upcoming refills, checking with the doctor and working with insurance companies. Promed offers free delivery to customers, which is especially helpful for the elderly. And, for those who take multiple medications, Tas can create monthly blister packs – also free of charge – to ensure that the patients and their caregivers are not missing or doubling up on medications.
Because Promed is an independent pharmacy, Tas has access to multiple suppliers to find medications on short notice. Big box pharmacies typically use one supplier, and that can limit availability.
The top 400 common medications are in stock, such as those for diabetes, heart issues or blood pressure, as well as antibiotic. Others can be ordered and ready for pickup or delivery the following day.
In addition to providing prescriptions, Promed has a small section of over-the-counter medications and first aid supplies, and will offer flu, pneumonia and shingles shots on a walk-in basis or by appointment online or over the phone. The pharmacy also provides walk-in health and wellness checks, including blood pressure and sugar level testing, and consultations on weight loss and diabetes.
Promed accepts nearly all insurance plans. Signing up to have prescriptions filled is easy: just provide name, birthdate and the name of the current pharmacy where medications can be filled. Tas encourages potential customers to stop in to “get to know us” before making a switch.
The pharmacy currently has hours of 9 a.m. to 6 p.m. weekdays and 9 a.m. to 2 p.m. Saturdays, but that could expand based on customer demand. In the coming weeks, the Elassadis plan to hold a grand opening event. But in the meantime, they’ve been getting to know the village by attending the Cherry Fest and dining at area restaurants.
“Everyone here has been so welcoming. We want to work with people to be part of a great community,” Chad said.
For information, visit promeddiscountpharmacy.com, email [email protected] or call 419-764-5312.






















